局域网 网络管理服务

KDDI365天，全天24小时监控安装在客户所在地的WAN连接路由器。

[Updated October 22, 2026] Notice of Temporary Service Suspension due to Urgent Maintenance

Thank you very much for your continued support of Network Management Service.
We will be performing system maintenance as a preventive measure aimed at ensuring and improving system security.

We apologize for any inconvenience this may cause and highly appreciate your understanding and cooperation in ensuring the safety of our services.

  • Target Service
    Network Management Service

  • Maintenance Schedule
    Service Suspension: Thursday, October 22, 2026, from 17:00 (JST)

  • Affected Customers
    Customers using the Network Management Service Report Publishing System (*)

    This maintenance applies to customers who meet both of the following conditions:

    (1) Subscribed to one of the following services:
    　KDDI Wide Area Virtual Switch / KDDI Wide Area Virtual Switch 2
    　KDDI IP-VPN
    　KDDI Powered Ethernet
    　KDDI Flexible Internet

    (2) Using the "Report Publishing System (Optional Service)" of the Network Management Service
    * The Network Management Service Report Publishing System is a system that periodically collects information such as traffic data from customer equipment and enables reports to be viewed online.

  • Details
    The report publishing system for the Network Management Service will no longer be accessible.
    Services will be restored sequentially once the maintenance is completed.

概要・特点

网络管理服务
　┃可以将WAN的运维业务外包。
　┃　
　┣网络监控业务
　┃　　┗基本计划
　┃　　　　可以针对连接WAN的路由器提供监控服务。
　┃
　┗数据中心监控业务
　　　　┗高级数据中心
　　　　　　针对在数据中心的客户ICT基地提供监控服务。

基本计划


我们将针对利用「KDDI Wide Area Virtual Switch」和「KDDI IP-VPN」结构构成的客户提供监控和运行服务。

KDDI将针对已经在全国部署的客户基地安装的WAN路由器进行24小时365天的监控。

監視運用提供内容

通过针对WAN进行监视，我们将快速分辨出异常发生的原因是来自于WAN还是连接WAN的路由器。
检查到异常时，通过自动邮件以及电话通知客户的运维负责人员，如果是WAN的故障，我们将及时采取复原对应。另外，如果是设备的故障，我们将代替客户与设备的供应商取得联系，帮助客户快速解决问题。

实现以操作标准化（SOP）为标准的运行

根据客户网络预先定义的SOP（标准操作程序）可以准确，并及时地进行监控和运行。

Available menus

Menu [1]Ping monitoringE-mail notification [2]Contact via phoneVendor arrangement
Plan A○○○○
Plan B○○○—
Plan C○○——
Menu [3]Ping monitoringE-mail notification [2]Contact via phoneVendor arrangement
Plan GA○○○○
Plan GB○○○—
[1]针对日本基地设备的菜单。
[2]自动邮件通知。
[3]针对海外基地设备的菜单。

Option menus

Menu [4]Remarks
Additional ping monitoringRequired if equipment under monitoring in each plan has multiple IP addresses to be monitored.
Equipment operation [5]When an alarm is activated, remote log-on and command confirmation are performed for failure isolation according to the procedure provided by a customer beforehand.
Publication of report [6]Traffic report of equipment under monitoring in each plan is provided on the web.
This menu also offers a function to automatically send a notification when a certain threshold value is exceeded.
[4]无法单独适用选项菜单，需要与监控的基本合约和各个选项菜单的服务一并申请。
[5]对于出境的故障分辨（仅适用于海外安装的设备），KDDI将为客户准备了远程服务。另外，操作设备时，为客户准备了程序说明手册。
[6]定期从相对的设备中获取指定的报告数据，并在Web上发布。利用率是收集Ping监控的结果为基准。

针对您的问题的最佳解决方案，请咨询KDDI